Straight answers
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Product, pricing, security, onboarding, and support—without vague promises or asterisks hiding the real answer.
How does onboarding begin?
We start by mapping your current people, approvals, operational records, and reporting needs. Your AENTRA configuration is then built around the workflows you are actually replacing.
Do field teams need the web dashboard?
No. AENTRA Workforce provides native iPhone experiences for clock-in, approvals, timesheets, delivery records, inspections, inventory scanning, invoices, and other permitted workflows.
Is there a native point-of-sale app?
Yes. AENTRA POS is designed for iPad and supports fast counter workflows, incoming orders, checkout, receipts, and operational administration.
How much does AENTRA cost?
Start with one of 9 industry packages, then receive a tailored quote based on your workflows, team, integrations, and rollout. Packages can also be combined when your operation crosses industries.
Can capabilities be added later?
Yes. AENTRA is modular. The same identity, permissions, clients, and data foundation remain in place as additional workflows are enabled.
How is organization data separated?
AENTRA applies tenant-aware access controls and physical table isolation where prefix mode is enabled. Users are also limited by their assigned roles and permissions.
Does AENTRA support modern authentication?
Yes. The platform supports AENTRA Shield OAuth2/OIDC, passkeys, two-factor authentication, and role-aware access across supported clients.
Who owns the information entered into AENTRA?
The customer organization retains ownership of its data. The Privacy Policy and Terms describe processing, retention, export, and account deletion rights.
Which integrations are supported?
AENTRA includes workflows for QuickBooks, Uber Eats, Squarespace, payment providers, email, and platform APIs. Availability depends on the selected package and configuration.
How do we get support?
Use the contact form or email support@aentra.ca. Existing customers can also use the support paths available inside their configured application.
A question specific to your operation?
Talk to a person who can map it.
Tell us what you are trying to connect, replace, or simplify. We will give you a direct answer.